The surgery is a dispensing practice. Most of our patients can obtain their medication from the surgery itself. Prescriptions may be requested in person, by post or by telephoning 01205 480237. You can also order repeat prescriptions at any time using our on-line request system available via the link at the top of this page.
Our telephone lines are very busy in the morning so please try to order after 11:00 if possible.
Repeat prescriptions can be ordered 7 days in advance, this is to allow time for any queries to be resolved and deliveries to be received from our suppliers.
Once received by Dispensary your request will be actioned within the 3 working days.
If you have signed up for our delivery service, please order one week before your allocated delivery day.
To reduce waste, please only order what you need. Every month we have a quantity of medication returned to us that cannot be re-used and must be thrown away.
To avoid confusion about when your prescriptions will routinely be ready for collection, please refer to the information below:
|Monday before 16:00||Thursday after 16:00|
|Tuesday before 16:00||Friday after 16:00|
|Wednesday before 16:00||Monday after 16:00|
|Thursday before 16:00||Tuesday after 16:00|
|Friday before 16:00||Wednesday after 16:00|
Orders received after 16:00 on any day will roll over onto the next day’s workload.
We realise that occasionally patients forget to order in time or lose their medication and in these circumstances the dispensers will do their best to help you but please try to keep this to a minimum as it disrupts the workflow in the dispensary.
The dispensary is open from 8:00am until 6:30pm Monday to Friday apart from the third Thursday in the month when we do not offer a routine dispensing service between 12:30pm and 4:00pm.
If you require medicines urgently when the surgery is closed please contact NHS Direct on 111.
Prescribing intervals — Guidance for patients
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescriptions charges and exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
Charges as from 01st April 2021
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month (PPC): £30.25
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public – Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
Medication delivery service
Stickney Surgery now offer a medicine delivery service for patients requesting routine repeat prescriptions. The service will be open to the following patient groups:
- Any housebound patient
- Patients aged 65 years and over
- Spouse of a patient aged 65 years and over
The service is free of charge. If you are interested in signing up to this service please inform a member of the reception team.
Please be aware that prescription requests can only be dealt with between the hours of 11:00am and 6:30pm.