New Repeat Prescription Service
You can now order your repeat prescription over the phone using our 24 hour automated service. Please contact reception on 01205 480237 to request a PIN number to enable you to use this new service.
Click here to order your repeat prescription online
The surgery is a dispensing practice. Most of our patients can obtain their medication from the surgery itself.
To order your repeat prescription you have a choice of the following options:
• Patient Partner
Repeat prescriptions can be ordered over the phone using our 24-hour automated system. To use this service, you will need your date of birth, registered phone number and a six-digit PIN number which can be requested at reception.
• Online services
NHS App, SystmOnline and Via the practice website
To use these services please ask a member of the patient services team for more information or register online for the NHS App.
To submit a medication request via the green banner on the practice website, select admin query, repeat prescription, and follow the instructions.
• In person at the surgery
To submit a request in person at the surgery please drop your repeat prescription slip in the letter box at the front of the building.
• Home delivery
Patients can hand their repeat prescription slip to the delivery driver.
Repeat prescriptions can be ordered 7 days in advance, this is to allow time for any queries to be resolved and deliveries to be received from our suppliers.
Once received by Dispensary your request will be actioned within the 3 working days.
If you have signed up for our delivery service, please order one week before your allocated delivery day.
To reduce waste, please only order what you need. Every month we have a quantity of medication returned to us that cannot be re-used and must be thrown away.
When can I collect my prescription?
To avoid confusion about when your prescriptions will routinely be ready for collection, please refer to the information below:
| Ordered | Ready |
| Monday before 16:00 | Thursday after 16:00 |
| Tuesday before 16:00 | Friday after 16:00 |
| Wednesday before 16:00 | Monday after 16:00 |
| Thursday before 16:00 | Tuesday after 16:00 |
| Friday before 16:00 | Wednesday after 16:00 |
Orders received after 16:00 on any day will roll over onto the next day’s workload.
We realise that occasionally patients forget to order in time or lose their medication and in these circumstances the dispensers will do their best to help you but please try to keep this to a minimum as it disrupts the workflow in the dispensary.
The dispensary is open from 8:00am until 6:30pm Monday to Friday apart from the third Thursday in the month when we do not offer a routine dispensing service between 13:00pm and 16:30pm.
If you require medicines urgently when the surgery is closed please contact NHS Direct on 111.
