Appointments to see either a doctor or one of the practice nurses can be made in person, by telephone on 01205 480237 when the surgery is open or by using our on-line booking system available at any time through our web site.
Urgent cases will be seen the same day and in normal circumstances you will be able to see the doctor of your choice within 2 working days.
Separate arrangements can be made to see children with temperatures or rashes, or those patients not well enough to wait in the waiting room, outside of normal surgery time if necessary.
Patients with particular needs
Our surgery is accessible to patients using a wheelchair. We have a parking space reserved for patients displaying a disabled sticker.
We have a wheelchair and walking aid that can be borrowed to help with getting from a car into the building.
We wish to make Stickney Surgery as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services. The receptionists will be pleased to help you.
For patients with hearing problems, a portable induction loop is available.
One of our doctors speaks fluent German and a telephone translation service is available for patients who do not speak English. Please let us know if you need this service when booking an appointment.
The doctors and nurses are happy to speak to you on the telephone. The best time to phone is between 10:45 – 11:30 or between 15:30 – 16:00.
If it is not convenient for the doctor to speak to you, the receptionist will take your number and ask the doctor or nurse to call you back.
Specialist and hospital care
If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, they will ask you where and when you would like to go.
This policy is taking into consideration the rising demands and our strive to maintain safe, high quality care for all of our registered patients.
Only patients who are terminally ill or truly bed bound will normally be granted a home visit.
Whilst we encourage our patients to come to the surgery, we do appreciate this is not possible for housebound patients. In this respect, if you do need a home visit, you can help us by calling 01205 480237 before 10:30.
All other patients are expected to attend the surgery.
Patients with common problems such as cough, joint pains, general malaise and those having abnormal test results are readily transportable by car either by relatives or by taxi.
It is not the doctor’s responsibility to arrange transport.
Benefits for patients seen at the surgery
- We have full medical equipment and staff to give patients a higher quality of care.
- They are likely to be seen quicker; We offer urgent same day appointments if needed.
- They are guaranteed a face-to-face consultation rather than telephone consultation.
We offer appointments at the surgery between the hours of 8.00am to 6.30pm which may go some way to help you to attend an appointment.
Also routine seven day access appointments are now available every evening and weekend, and these can be booked by ringing the surgery.
Extended GP hours available in Skegness and Coast Area
Lincolnshire and District Medical Services will be providing an extended access hub service for Skegness and Coast, which will see them providing access to GP services at evenings and weekends for all patients registered with a practice within the Skegness and Coast locality. The service started on 24th September 2018.
Patients can now see a GP at a clinic based at either Ingoldmells Branch of Beacon Medical Practice which is on Skegness Road PE25 1JL or Marisco Medical Practice which is on Stanley Avenue, Mablethorpe, LN12 1DP between the hours of 18.30 to 20.00 Monday to Friday (including Bank Holidays) and 08.30 to 16.45 Saturday and Sunday.
All appointments are pre-bookable and patients should contact their own GP practice to access these or call 111 when their practice is closed.
This scheme is part of a wider plan to strengthen Lincolnshire East CCG’s out-of-hospital strategy, integrate care within the community and improve collaborative working between local practices to deliver more joined-up GP services.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else you can do this either online or by telephone.
Did not attend (DNA)
The vast majority of our patients attend their appointments or let us know if they cannot attend or no longer need them. We really appreciate this as it means we can free those appointments up to be used by other patients.
However, a small but significant number of patients miss their appointments without cancelling them. This means the doctor or nurse is waiting for the patient to arrive, when they could have been seeing another patient.
Please help us to help you by contacting us if you cannot attend.
If you repeatedly fail to attend appointments, you may be removed from the practice list and may be required to find an alternative doctor.
If you cannot attend your appointments for any reason. please let us know within 24 hours of your appointment or as soon as possible so that we can offer the appointment to someone else.
Latest DNA statistics
In December 2019 there were 115 pre-booked appointments that patients did not attend. This has been broken down to:
- 37 GP appointments
- 4 Nurse Practitioner appointments
- 31 Nurse appointments
- 43 Health Care Assistant appointments
Equates to 23 hours and 53 minutes lost/wasted clinical time.