We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Every effort will be made to answer your concerns as soon as possible.
Tel: 01205 480237
POhWER is one of the largest providers of advocacy services in the UK and England’s largest provider of NHS Complaints Advocacy. The Advocacy service supports people who want to make a complaint about their treatment and care from the NHS by explaining their options and providing information, advice and guidance through the complaints process. For more information, please click on the following link to the POhWER website.