The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK. The results show how people feel about their GP practice
Out of the 327 surveys sent out 124 surveys were completed. We are pleased to announce that 88% of patients who completed the survey describe their overall experience of this GP practice as good.
To view the survey results or compare us to another practice please click on the link below:
Friends and Family Test – Patient Feedback Summary
Reporting Period: 1 July 2026 to 31 July 2026
We received 85 responses during July, with 94.1% of patients rating their experience as either Very Good or Good.
Overall, how was your experience of our service?
- Very Good: 72 responses (84.7%)
- Good: 8 responses (9.4%)
- Neither Good nor Poor: 3 responses (3.5%)
- Poor: 1 response (1.2%)
- Very Poor: 1 response (1.2%)
- Don’t Know: 0 responses
What Patients Told Us We Are Doing Well
Patients consistently praised:
- The kindness, professionalism and friendliness of our clinical and administrative teams.
- Being listened to and treated with respect during appointments.
- Clinicians taking time to explain conditions, treatment plans and test results clearly.
- Appointments running on time and patients not feeling rushed.
- The quality of care provided by our nurses, physiotherapists, GPs and other clinicians.
- Helpful and welcoming reception staff.
- Prompt access to urgent appointments when needed.
Examples of comments received included:
“Friendly and efficient staff.”
“The doctor was very pleasant, listened to me and used words I understood.”
“I didn’t feel rushed and everything was explained thoroughly.”
“Staff are really helpful and caring.”
“Excellent treatment, everyone was understanding and polite.”
Areas Patients Would Like Us to Improve
A small number of patients highlighted areas where they felt improvements could be made, including:
- Waiting times for routine face-to-face GP appointments.
- Occasional delays to appointment start times.
- Difficulties accessing GP appointments following advice from another clinician.
- Waiting room temperature during periods of hot weather.
- Prescription turnaround times.
- Communication and administration processes in some cases.
Several patients specifically commented that while they were very satisfied with the care they received once seen, obtaining a face-to-face appointment could sometimes take several weeks.
Actions and Ongoing Work
The practice continually reviews patient feedback to identify opportunities for improvement. Feedback received regarding appointment availability, waiting times, communication and prescription services will be considered as part of our ongoing service development and quality improvement work.
We would like to thank all patients who took the time to provide feedback during July. Your comments help us understand what we are doing well and where we can continue to improve our services.
